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Not the best in town
03/16/2008I travel 15 to 20 days out of the month for business, this hotel is not one i want to return to any time soon. breakfast was out of several ...
I travel 15 to 20 days out of the month for business, this hotel is not one I want to return to any time soon. Breakfast was out of several items both mornings I was there. They were even out of regular coffee and replaced it with decaf. ( I heard staff talking about it) Amazing!
The suites have a very poor heating system, the heater is in the bedroom and the living room remains very cold unless you turn the heater on high and then the bedroom is way too hot. The staff was ok, not great. The Hotel Manager was quite full of himself buf offered no real assistance to the lack of breakfast items or cared much about the heat issues, the weather was under 10 degrees. -
what the heck?
06/27/2007I stayed at this hotel 2 years ago and it was perfect, great, and down right awesome. not sure what happened, my guess a management change!? the staff is very ...
I stayed at this hotel 2 years ago and it was perfect, great, and down right AWESOME. Not sure what happened, my guess a management change!? The staff is very short, not happy and just bothered by any guest request made. The property is lovely from the outside, but the rooms are dingy and untiddy. Even the wreath over the fireplace was replaced with a crappy sign that looks BAD. This proeprty is not the best in town any more.
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Read on
01/16/2007Rooms are clean...but cold. upstate ny winter is not bad so far this year, but the room is freezing and heater is loud.large banner hanging outside promoting a ...
Rooms are clean...but cold. Upstate NY winter is not bad so far this year, but the room is freezing and heater is loud.Large banner hanging outside promoting a hot breakfast...the breakfast was out of many items and the front desk was running back and forth trying to keep it full.Asked about booking the meeting room and was told no one to help me right now, asked to leave my name and was told to call after 3pm on the next day. No service, front desk clerk was short, called the next day and was sent to voicemail, no person to help."
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customer service
01/12/2007A clean hotel room is a very hard thing to find and at least this hotel had that. otherwise there would be no reason to stay here. the staff is ...
A clean hotel room is a very hard thing to find and at least this hotel had that. Otherwise there would be no reason to stay here. The staff is not helpful with directions and they are not happy to see you walk in or down the stairs. It was very clear after 5pm they do what they like and you are a bother if you need something. Really in need of customer service lessons, and what happened to a full uniform??"
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what and experience!
12/16/2006I have been coming to cortland for many years and have stayed in all of the hotels offered in the area. this one is by far the best! the friendly ...
I have been coming to Cortland for many years and have stayed in all of the hotels offered in the area. This one is by far the BEST! The friendly smiles, the convenient location across the street from SUNY Corltand, clean rooms, and they even offer a HOT breakfast buffet for FREE! I will never stay anywhere else. They make me feel right at HOME.
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